Tóm Tắt Công Việc: Support all Managers on organizing, supervising and running smoothly all the operations belonging F&B Department.
Adhere to local regulations concerning FSMS / HACCP, health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.
Check daily that all the Checklists are followed by all the employee.
Receiving and checking the goods from external companies
Pro-active on guests' needs, takes quick action to address customer needs with a passionate approach and strives to exceed customer expectation
Anticipate guest's needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Resolve guest complaints, ensuring guest satisfaction
Seeks, listens and responds to Guest feedback
Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
Monitoring and checking all bills payments are closed correctly
Check and make sure all orders are placed correctly in the system
Supporting Management on ordering and supplying the right amount of beverage stock
Networking for the hotel, creating brand awareness
Collaborate with Manager providing inputs and ideas for promotions and events
Operate in the F&B as an all-round employee according to SOP’s
Guide, direct and inspire the bar and restaurant team including trainees
Give instructions and manage quality of work and resolve problems
Regularly check storage areas for proper supplies, organization and cleanliness.
Communicate technical faults to the relevant departments and management
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Supervise all F&B outlets during the shift ensuring the best level of service for all the guests
Supervise all operations and report to managers
Check the clothing and appearances of the F&B team members according to the company standards
Train and develop team members
Creates a positive and safe atmosphere among Team Members
Managing and inspiring supervisors and team members
Leads by example
Participate on training program for each team member
Daily coaching the team through feedback and guidance
Attends and contributes to all Meetings as required.
Willingly attends hotel training sessions as scheduled to improve skills and knowledge.
Is knowledgeable in statutory legislation in employee and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Employee Handbook and the hotel’s policies concerning fire, hygiene and health & safety.
Ensures high standards of personal presentation & grooming.
Yêu Cầu Công Việc: - Fluent in English communication
- Neat appearance
- Mastering the knowledge and professionalism of the restaurant
- Have 1-3 years of experience in a similar role
Chế độ phúc lợi: + Meals during shift
+ Working time: not over 45h/week
+ Social Insurance, Health Insurance, Unemployment Insurance as Property Policy
+ Talent development program for employee
Báo Cáo Công Việc: FB Manager
Mức lương hàng tháng: will be discussed VNĐ
Ngày bắt đầu công việc :