Job Summary: 1. ABOUT THE ROLE
You will be responsible for leading your team to success and ensuring all work processes flow efficiently in order to provide outstanding guest services throughout guest’s stay journey. Management experience and the ability to prioritize and delegate tasks are essential skill set for you to succeed in this role.
2. KEY RESPONSIBILITES
o To assist in effective payroll control through a flexible work force maximizing utilization of part time employees and close cooperation with another department in the hotel.
o To participate in the formulation of the annual operating budget in determining outlet projected revenues and expenses, operating equipment and FF&E requirements in line with the compilation of the annual operating budget.
o To strictly adhere to the established operating expenses and that all costs are controlled.
o In the absence of the Assistant Front Office Manager.
o To obtain and account for the correct room revenue.
o To ensure that all room rate, guest data is posted and correct into the hotel property management system.
o To account for all rooms related rebates for the day.
o To identify and correct any errors.
o To ensure that all room discrepancy is check and follow-up.
o To ensure that guest history is maintained accurately and up-to-date.
o To assist in the training of Front Office service ensuring that they have the necessary skills to perform their duties with the maximum efficiency.
b. Guest Services
o To assist the Assistant Front Office Manager in efficiently managing the department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times, following Fusion’s Standards.
o To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned tasks to the standard set, which is reviewed and changed on a regular bases reflecting change in trends, guest expectations and operating philosophies.
o To assign responsibilities to subordinates implementing multi-tasking principle and to check their performance periodically.
o To maintain a pool of qualified part time employees in conjunction with the Human Resources Department.
o To implement a flexible scheduling based on business patterns.
o To ensure that the par stocks for all operating equipment and supplies are strictly adhered to and that the outlet is adequately equipped.
o To assist in conducting monthly inventory checks on all operating equipment and supplies.
o To assist in controlling the requisitioning, storage and careful use of all operating equipment and supplies.
o To conduct daily pre-shift briefings to employees on rooms occupancy, arrival & departures, functions / event and special attention that is needed.
o To liaise with housekeeping and other related department on daily operation.
o To have a thorough understanding and knowledge of all Rooms related service and product and upsell alternatives.
o To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
o To establish a rapport with guests maintaining good customer relationship.
o To ensure that the cashiering procedures are strictly adhered to.
Job Requirement: o At least 2 years of hands-on experience in a similar position.
o Excellent command of the English language
o Ability to express effective, clear and concise written and verbal communication
o Must be able to handle difficult situations with tact and high diplomacy
o Strong interpersonal skills
o Strong sense of urgency, able to prioritize and delegate tasks
o Strong sense of commitment and of unquestionable integrity
Job Benefits: • 2 weekly days off
• Duty Meals will be provided
• Private Insurance for Managers
• Officer check & entertainment follows hotel policy
• Opportunity to growth with Fusion Hotel Group
Report to: Front Office Manager
Monthly Salary Range: Negotiable VNĐ
Expected Starting Date: 27/03/2023