Job Summary: 1. ABOUT THE ROLE
To serve the needs of the business, our guests and our colleagues by leading all sales activities for the brand, achieving revenue and profit targets, and growing and developing a loyal customer base on behalf of the brand
2. KEY RESPONSIBILITES
o Ensure that the sales department fully understands the relative importance and priority of its current account base, and manages, segments and prioritises its efforts accordingly.
o To be responsible for all Sales activities of room sales across all market segments (Online, Contracted, Groups, Transient); Food and Beverage (Restaurant and Event Sales) and other revenue centers that lead to revenue maximization.
o Ensure that the department is focused on assertively establishing new client contacts and developing detailed information on the potential revenues from these accounts.
o Continually review the actual production of each account against the potential for that account. Continually review and upgrade the client base
o Assign individual account responsibilities and targets with reference to the above points. Keep account responsibility under continual review
o To identify opportunities for collaborations and partnerships and maintain partnerships with relevant stakeholders, internal and external. Ability to effectively listen, communicate and perform diplomacy with internal and external customers and staff in all situations.
o Prepare necessary and relevant Sales reports and annual Sales budget and plan
o Develop awareness and reputation of the hotel and the brand in the local community
o Set the financial and non-financial objectives for each member of the team and work with them to ensure these objectives are met.
o Ensure that all new team members are properly oriented in the strategy and positioning of the Fusion Original brand, and able to articulate this positioning in the marketplace.
o Ensure that all members of the team have the appropriate face-to-face selling skills to successfully do their job.
o Manage performance of team members, identify gap in skills necessary to perform their duties and recommend programmes to meet the skills requirements of the team.
c. To oversee general department operations
o Maintain accurate management status reporting on business results, and associated action planning.
o Ensure all sales and marketing people maintain a personal up-to-date knowledge on all FOSC product and service offerings, including promotions. In addition, to be familiar with the products, services, rates new developments of our key competitors, and an awareness of general industry trends.
o Ensure department operational budget is adhered to including effective cost control and procedures for approval of expenditure
o Participate in client familiarization trips, site inspections, sales trips, and roadshows as required to meet the sales targets of the hotel.
o To provide necessary on-the-job training to the members of the Sales & Marketing as well to member of related departments.
o Create and implement packages and promotions for periods of low occupancy
o Liaise effectively with all operational colleagues, providing support and information to ensure accurate delivery of our promise
o Drive opportunities to upsell and cross-sell FOSC products
o Ensure that all administration work is processed quickly and efficiently
o May participate in Manager on Duty Program
o Perform other duties as assigned.
Job Requirement: o Bachelor degree with major in Sales & Marketing
o Minimum 03 years of experience in hotel as same position
o Good communication, leadership and strategy
o Fluent in English
Job Benefits: - 5 working days per week
- Duty meal
- Daily laundry uniform
- Private Insurance after probation
- Endless opportunity to grow with Fusion Hotel Group
Report to: General Manager
Monthly Salary Range: Negotiable VNĐ
Expected Starting Date: 27/07/2023